DRS Technologies Inc. Tier 1 Operations Center Technician in MacDill AFB, Florida

Tier 1 Management Center Technician (Tampa, FL)

Opportunity Summary

The Tier 1 Management Center Technician* *will provide tier 1 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. These site provide government users with transport of full motion video to remote sites. The Technician will provide daily operational support for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.

Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.

Primary & Essential Accountabilities

  • Continuously monitor network and space segment performance to provide customer tier 1 support as required.

  • Monitor and report on the quality of user Full Motion Video (FMV).

  • Support and escalate user network issues to appropriate offices.

  • Track and manage automated service interruptions for the network users’ awareness.

  • Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.

  • Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead.

  • Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead.

  • Support user access and troubleshoot ViaSat KuSS and KaSS remotes.

  • Prepare reports on network utilization, performance and activity as required.

  • Open and track trouble tickets as required to resolve network or terminal issues.

  • Isolate and correct network faults using network management tools (ViaSat SAM/NMS).

  • Manage service restoration activities and track/update trouble ticketing system (Remedy).

  • Provide status reports to customers and management personnel.

  • Provide testing and implementation support of new software releases for deployed network equipment.

  • Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing. Maintain timely and accurate helpdesk records using the ticket management system.

  • Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.

  • Ensure network connectivity of all workstations

  • Manage all network hardware and equipment

  • Install and maintain equipment and cabling for telecommunications systems, digital communications systems, and LAN communications and systems

  • Administer all equipment, hardware and software upgrades for telecommunications systems, digital communications systems, and LAN communications and systems

  • Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem

  • Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery

  • Work with end users and department heads to identify and document required network service levels

  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts

  • Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services

  • Manage security solutions

  • Monitor and test network performance and provide network performance statistics and reports

  • Aid in the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables

  • Respond to emergency network outages in accordance with business continuity and disaster recovery plans

  • Administer and maintain end user accounts, permissions, and access rights

  • Perform and test system backups and recovery

  • Practice network asset management including maintenance of network component inventory and vendor support contracts

  • Perform network and security audits

  • Perform network design and capacity planning

  • Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives while maintaining the security and integrity of the data, system and network

  • Generate metrics, project status reports and operating status reports for management and team members

  • Provide guidance to less experienced personnel

  • Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues

  • Provide service desk and technical support to users

  • Perform routine to moderately complex problem analysis and resolution design for systems and applications

  • Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualification Requirements

  • Bachelors degree in Computer Science or related field with five years progressively complex network systems engineering experience or equivalent combination of education/training and experience

  • Network specialized formal training, platform specific vendor training, PC applications formal training and education or experience with spreadsheets, text processing, data base and network communications

  • At least one (1) year education or directly related experience in network system support duties

  • Knowledge of the principles, methods, and techniques used in network troubleshooting and support

  • Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods and network management tools

  • Understanding of current principles, practices, technologies and products for network design, installation, management and support

  • Strong verbal, written and interpersonal communication skills

  • Ability to work independently as well as cooperatively in a team-oriented environment

  • Ability to successfully interact with all levels of management, other IT professionals and end users

  • Strong analytic and problem-solving skills

  • Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

  • Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts.

  • Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination.

Qualification Preferences

  • IP Routing

  • Linux/Unix

  • Microsoft Office suite

  • Trouble ticket tracking

  • ViaSat Arclight 2 KuSS/KaSS operations

  • Technical certification (CCNA, CCDA, CCNP or CCDP)

  • Security+ certification

Leonardo DRS, Inc.

Leonardo DRS is a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide. Focused on defense technology, we develop, manufacture and support a broad range of systems for mission critical and military sustainment requirements, as well as homeland security.

Headquartered in Arlington, VA, the Company is a wholly owned subsidiary of Leonardo S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture which rewards performance. For additional information on Leonardo DRS, please visit our website at www.leonardodrs.com.

Company Overview

DRS Global Enterprise Solutions, Inc. successfully delivers quality systems and services to CONUS and overseas units. Our systems solutions encompass broad data distribution networks and complex telecommunications systems for data, voice and video applications over integrated satellite, terrestrial, and wireless networks. Our proven service history of engineering, installing, operating and maintaining innovative, low-risk, and cost-effective communications resources illustrates our commitment to supporting military, commercial, and relief efforts at home and around the globe.

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #CA #CS #MM