DRS Technologies Inc. Associate IT Support Technician- Temp in Johnstown, Pennsylvania

Leonardo DRSis a leading supplier of integrated products, services, and support to military forces, intelligence agencies, and prime contractors worldwide. Focused on defense technology, we develop, manufacture and support a broad range of systems for mission critical and military sustainment requirements, as well as homeland security.

Headquartered in Arlington, VA, the Company is a wholly owned subsidiary of Leonardo S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture, which rewards performance. For additional information on DRS, please visit our website atwww.leonardodrs.com.

Job Location:Johnstown, PA

Position Summary:

The Associate IT Support Technician will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem

areas in a timely and accurate fashion, and provide end user training and assistance where required.

*Duties and Responsibilities: *

  • Evaluate, prioritize and respond to service requests with a resolution

  • Support and maintain in-house computer systems, desktops and peripherals, this includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely manner and accurate fashion, and provide end user training and assistance where required.

  • Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions

  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products

  • Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal

  • Construct, install, and test customized configurations based on various platforms and operating systems

  • Monitor and test PC performance and provide statistics and reports

  • Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs

  • Maintain communications with end users to ensure systems continually meet business needs

  • Under supervision, perform periodic system maintenance

  • Place vendor service calls when necessary to resolve hardware or software failures

  • Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network

  • Generate metrics, project status reports and operating status reports for management and team members

  • Provide service desk and technical support to users

  • Perform routine problem analysis and resolution design for systems and applications

  • Support, communicate, reinforce and defend the mission, values and culture of the organization

Basic Qualifications:

  • Understanding of current principles and practices of IT support and ability to work closely with users and other IT

  • professionals to identify, analyze and resolve system problems

  • Understanding of and/or experience in Help Desk functionality and IT maintenance procedures

  • Experience with consulting and/or customer service

  • Strong verbal, written and interpersonal communication skills

  • Ability to work independently as well as cooperatively in a team-oriented environment

  • Ability to successfully interact with other IT professionals and end-users

  • Strong analytic and problem-solving skills

  • Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #CRP